Shipping Policy
Shipping Policy
Thank you for shopping with the IT dept! We want to make sure your order arrives safely and on time. Please review our shipping policy below. If you have any questions, contact us at itheadept365@gmail.com.
Order Processing Times
Orders are typically processed within 1–3 business days of being placed. Please note that many of our products are print-on-demand (POD) items, meaning they are made to order. POD items may require an additional 3–7 business days of production time before they are shipped.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (United States)
We offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Economy | 7–14 business days |
| Standard | 3–7 business days |
Delivery times are estimates and begin once your order has been shipped, not when it is placed. Actual delivery times may vary depending on your location and carrier availability.
International Shipping
We ship to over 25 countries worldwide. International orders are shipped via USPS and DHL Express, depending on your location and the items ordered.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Economy | 14–30 business days |
| Standard | 7–14 business days |
| DHL Express | 3–7 business days |
International delivery times are estimates and may vary due to customs processing, local postal services, and other factors outside our control.
Countries We Ship To
We currently ship to the United States and 25+ international destinations including Canada, Australia, New Zealand, Norway, and many more. Available shipping options will be displayed at checkout based on your delivery address.
Print-on-Demand Items
Many of our products — including apparel, accessories, and custom mugs — are produced on demand by our fulfillment partners (Printify, Ninja POD, and District Photo). These items are made specifically for you after your order is placed.
- Production time: 3–7 business days (in addition to shipping time)
- Shipping destinations: US, Canada, Australia, New Zealand, Norway, and Rest of World (varies by product)
- POD items may ship separately from other items in your order.
Because POD items are made to order, please allow extra time for delivery compared to standard products.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can use this information to monitor your delivery status directly with the carrier.
Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active.
Shipping Restrictions
- We are unable to ship to P.O. Boxes for certain carriers and product types. Please provide a physical street address when placing your order.
- Some products may have shipping restrictions based on destination country regulations. If your order cannot be shipped to your location, we will notify you promptly.
- International customers are responsible for any customs duties, taxes, or import fees that may be assessed by their country's customs authority. These charges are not included in our shipping rates.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us at theitdept365@gmail.com , and we will work with the carrier to resolve the issue as quickly as possible.
Last updated: July 2026